How to Book Chanko
Booking is simple for international guests staying in Hakone, Odawara, and other available service areas.
A Japanese phone number is not required. Contact us on LINE and we will confirm the location, availability, applicable fees, payment method, and total price before your reservation is finalized.
Step 1 — Choose a Companion
Check our current profiles and availability on YOASOBI HEAVEN.
Step 2 — Choose a Course
Check the international guest price page and choose your preferred course.
Step 3 — Send Your Booking Details
Please send the following information on LINE:
Hotel or accommodation name
Preferred date and time
Preferred companion
Course length
Booking Message Example
You can copy this format when contacting us:
Hotel / Accommodation:
Preferred Date:
Preferred Time:
Preferred Companion:
Course:
Thank you.
Step 4 — We Check the Details
We will confirm:
- Whether your accommodation can be used
- Companion availability
- Course details
- Transportation fee, if applicable
- Additional charges, if applicable
- Payment method and processing fee, if applicable
- Total price
Hotels and ryokan have different visitor policies, so please send the exact property name before your reservation is confirmed.
Payment Methods
Cash payment is available.
Credit card payments are available with a 20% processing fee.
The maximum amount per transaction is ¥50,000.
If your total payment exceeds ¥50,000, the payment will be split into multiple transactions.
The 20% processing fee applies to the total amount paid by credit card. Splitting the payment into multiple transactions does not add an extra 20% fee for each transaction.
We will confirm the payment method, applicable processing fee, and total amount before your reservation is finalized.
Bookings to Distant Areas
Service may also be available outside Hakone and Odawara.
Transportation fees depend on the location.
For bookings to distant areas, we may ask for a partial advance payment as a deposit to help prevent last-minute cancellations. The amount and payment method will be explained before your reservation is confirmed.
Step 5 — Reservation Confirmation
Your reservation is complete after the location, availability, course, applicable fees, payment method, and total price have been confirmed with you.
Please note: Bookings generally cannot be cancelled after confirmation.
Please make sure you understand all booking details before confirming your reservation.
Need Help?
If you are unsure about your hotel, service area, course, payment method, or booking details, contact us on LINE first.