Frequently Asked Questions for International Guests
Here are the most common questions from international visitors using Chanko in Hakone and Odawara.
If you are unsure about your hotel, location, price, payment method, or booking details, please contact us on LINE before booking.
International Guests
Can foreign visitors use Chanko?
Yes. International guests are welcome.
Do I need to speak Japanese?
You can contact us using our available multilingual booking support. Individual companions are not guaranteed to speak English.
Do I need a Japanese phone number?
No. A Japanese phone number is not required. You can contact us through LINE.
Hotels & Ryokan
Can you come to my hotel?
It depends on the hotel’s visitor policy. Please send us the exact hotel name before booking so we can check the location with you.
Can you visit a ryokan?
It depends on the ryokan’s rules regarding outside visitors. Please send us the exact property name before booking.
What if my hotel does not allow outside visitors?
We can suggest a nearby eligible property or another practical option where the service may be available. Any separate accommodation or room cost is not included in our service price.
How can I check whether my hotel is eligible?
Send us the exact hotel or ryokan name on LINE before booking. We will check the location and visitor policy with you.
Service Areas & Transportation
Do you serve Hakone?
Yes. We provide service throughout Hakone Town, including Hakone-Yumoto, Gora, Sengokuhara, Miyanoshita, the Lake Ashi area, and other locations within Hakone.
Is transportation in Hakone free?
Yes. Transportation within Hakone is free.
Do you serve Odawara?
Yes. We provide service throughout Odawara, including the Odawara Station area, Hayakawa, and other locations within Odawara City.
Is transportation in Odawara free?
Yes. Transportation within Odawara is free.
Can you visit areas outside Hakone and Odawara?
Service may also be available in other areas. Availability and transportation fees depend on the location. Please contact us with your hotel or accommodation name.
Prices, Payment & Fees
How much does it cost?
International guest prices start from ¥27,000 for 60 minutes. Longer courses are also available.
Is there a nomination fee?
No. The nomination fee is free.
Are options free?
Most options are free, but some options require an additional charge. Please confirm the details before booking.
Will I know the total price before booking?
Yes. We will confirm the course, location, applicable fees, payment method, and total price before your reservation is finalized.
What payment methods are available?
You can pay by cash or credit card.
Credit card payments are subject to a 20% processing fee.
Is there a limit for credit card payments?
The maximum amount per credit card transaction is ¥50,000.
If the total payment exceeds ¥50,000, it will be split into multiple transactions.
The 20% processing fee applies to the total amount paid by credit card. Splitting the payment into multiple transactions does not add an extra 20% fee for each transaction.
Do I need to pay a deposit?
For bookings to distant areas, we may ask for a partial advance payment as a deposit to help prevent last-minute cancellations.
The amount and payment method will be explained before your reservation is confirmed.
Booking
How do I make a reservation?
Contact us on LINE and send your hotel or accommodation name, preferred date and time, preferred companion, and course length.
Where can I check the available companions?
You can check current profiles and schedules on YOASOBI HEAVEN.
Can I cancel after my reservation is confirmed?
Bookings generally cannot be cancelled after confirmation. Please make sure you understand the location, course, applicable fees, payment method, and total price before confirming your reservation.
About the Service
What is Delivery Health?
Delivery Health, also called “Deriheru” in Japan, is a Japanese adult outcall service. Please check our service information before booking if this is your first time using this type of service.
Is Chanko a Soapland?
No. Chanko is not a Soapland. Chanko is a Japanese Delivery Health service.
Are there service rules and prohibited activities?
Yes. Please read our Service Guide before booking.
Still Have a Question?
Send us your hotel or accommodation name and your question on LINE.